Terms and Conditions

We invite you to know all the necessary information regarding the electronic transactions you make on this website.

MARIA VICTORIA LOPEZ ANTUNEZ is committed to transparency and clarity in commercial transactions carried out in this portal, guaranteeing a space committed to the rights of users and customers, so we recommend that before contracting any of the products that we make available on this website, you read these conditions and terms that apply to the provision of services offered Kitemikaze Tarifa own its core business of selling equipos deportivos de deslizamiento acuático

These terms and conditions govern the relationship between MARIA VICTORIA LOPEZ ANTUNEZ and customers of the site. Kitemikaze Tarifa

MARIA VICTORIA LOPEZ ANTUNEZ reserves the right to modify or change these terms at any time. If the modifications constitute a material change to the terms, Kitemikaze Tarifa will notify you by posting a notice on our website.

Services and/or products are available only to legal entities and persons who are 16 years of age.

This website complies with the following regulations:

Seller identifier

Under the provisions of Law 34/2002 of Services of the Information Society and Electronic Commerce (LSSICE), we offer you the following information:

Corporate name: MARIA VICTORIA LOPEZ ANTUNEZ
CIF/NIF: 74907954J
E-mail: info@kitemikaze.com
Registered office: N-340, K.M. 75.5, 11380, TARIFA (CÁDIZ)
Its business activity is: Venta de equipos deportivos de deslizamiento acuático
Purpose of the website: Venta de equipos deportivos de deslizamiento acuático

Characteristics of the products offered

Kitemikaze Tarifa offers a wide and varied assortment of products. The products on display at Kitemikaze Tarifa are equipos deportivos de deslizamiento acuático.

How to place an order

As a condition for placing any order, the customer must contact Kitemikaze Tarifa and provide appropriate information required for the purchase of the products available on this website. The ordering information you provide must be accurate, complete and current at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with MARIA VICTORIA LOPEZ ANTUNEZ.

From the moment of acceptance, the customer acquires the status of Customer of Kitemikaze Tarifa.

Orders should be placed by following the steps below:

SELECTION OF PRODUCTS AND ADDING TO CART
The user will be able to select the desired products and add them to the shopping cart.

REVIEW OF THE CART AND FORMALIZATION OF THE PURCHASE
After selecting the products, the user will review the status of your cart and proceed to formalize the purchase. He/she will enter the minimum data necessary to place the order.

CHOICE OF DELIVERY ADDRESS, PAYMENT METHOD AND SHIPPING
Once the minimum required fields have been filled in, the user will choose one of the enabled payment or financing methods, as well as the shipping method. Then, he/she will click on the checkout button.

ORDER CONFIRMATION
Once the purchase has been made, Kitemikaze Tarifa will send by e-mail an order confirmation with an order ID. If you do not agree with the data provided, you may request the modification or cancellation of the contract. The communication must be made within 24 hours from the order confirmation via email to info@kitemikaze.comas long as the order has not left our warehouse.

VALIDATION OF ORDER AND ACCEPTANCE OF CONDITIONS
The validation of the order will imply that you have been informed and expressly accepted these general conditions. The proof of these operations will be based on the data collected by the Web, which will file the electronic document formalizing the contract. You will have the right to access this document.

Discount coupons

Coupons or discount codes are for individual use only and cannot be accumulated and are subject to the validity dates indicated. MARIA VICTORIA LOPEZ ANTUNEZ reserves the right to cancel any promotion to individual or collective clients if it is considered that an abusive or inadequate use is being made of them.

Subscriptions

The customer may place recurring or periodic orders once and accept the delivery and periodic collection of the same. These products or order types are clearly indicated on the website and the recurring order period (weekly, biweekly or monthly) must always be chosen.

Each delivery is charged at the time the order is placed and new deliveries are charged automatically at the indicated intervals. Subscriptions can be cancelled or modified free of charge up to 2 working days before the product is shipped.

Prices and payment

The customer agrees to pay for the contracted products to Kitemikaze Tarifa in the forms of payment accepted by Kitemikaze Tarifa and for any additional amount (including taxes and late payment charges, as the case may be).

The prices applicable to each product are those indicated on the website on the date of the order including, where appropriate, all of them VAT (Value Added Tax) for transactions within the Spanish territory. However, in accordance with the provisions of Law 37/1992 of December 28, 1992, regulating this tax, the transaction may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which it acts (entrepreneur / professional or individual). Consequently, in some cases the final price of the order may be altered with respect to that shown on the website.

Upon payment, Kitemikaze Tarifa will redirect to the Kitemikaze Tarifa payment gateway.

MARIA VICTORIA LOPEZ ANTUNEZ accepts these forms of payment:

By credit or debit card

We accept credit and debit cards such as Visa, Master Card and others.

You can make the payment immediately through the SSL secure payment gateway of our Bank. If it were necessary to make any refund or cancellation of the order, the amount will be refunded through the same payment card. Both personal and bank data will be protected with all the security measures established by the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) with total confidentiality.

Bank Transfer

If you select this payment method, once your order is completed you will receive instructions on how to transfer the total amount of your order to our account number.

You have to take into account that we do not apply any extra charge for using this payment method, but your bank may apply commissions when making the transfer to our account numbers. Also you have to know that this type of transactions take 24/48 hours to be verified, so until then we can not process the order, counting the delivery time from that moment.

When making the transfer you must indicate the order number in the concept of the transfer and the amount of the transfer must match the total amount of the order. If you made a mistake when making the transfer, you can tell us to clarify this error and assign the income received in our account to your order.

You have 14 days from the date of order to complete the payment. If after this time we have not received the transfer the order will be cancelled.

No other method of payment is accepted.

Payment is always in advance of 100% of the order and will be shipped when we confirm payment.

Validity of prices and offers

The products offered on the website, and their prices, will be available for purchase as long as they are in the product catalog displayed on the website. Customers are kindly requested to access updated versions of the website to avoid pricing errors. In any case, orders in process will maintain their conditions for 7 days from the moment of their formalization.

Shipping and transportation

Expenses:

**DESCRIBIR LOS GASTOS DE ENVÍO**

Shipping:

**DESCRIBIR OPCIONES DE ENVÍO Y PLAZOS**

Shipping zones:

**DESCRIBIR ZONAS DE ENVÍO**

Deadlines:

If the product is in stock, the order will be shipped immediately to the delivery address indicated by the customer and delivered within 24/48 horas from the moment the order is processed.

Generally, unless there are holidays involved, we follow this rule to assign you a delivery date that will be the closest we can offer.

If there were any unforeseen event in the delivery of the order we would contact you through your email address, which we requested when registering on the website, to find a solution. Alternatively we could contact you by phone, if you had provided it, or directly try a second delivery at the address provided. In case of not being able to contact or deliver the product in the first or second visit, the customer will be responsible for contacting the carrier or Kitemikaze Tarifa via email and assume the additional costs that may involve subsequent deliveries.

Carriers:

**DEFINIR TRANSPORTISTAS**

In the event that the checkout process allows the customer to select multiple carriers, the customer can choose the most efficient carrier in their area to ensure that their order arrives in the best conditions.

Assumptions to be considered:

In the event that one of the deadlines is modified directly by Kitemikaze Tarifa and not by the transport company, the Customer Service Department at Kitemikaze Tarifa will communicate to you, either by e-mail or telephone call, the approximate delivery time for the total shipment of your order. Likewise, you will be kept informed of any variation that may arise from this deadline.
In the event that an order is composed of several different products, not all of which are available for shipment at the time the order is placed, the customer may request the partial shipment of his order and the subsequent shipment of the pending products. Such partial shipment may only be requested when the total shipment of the order will be delayed beyond the delivery times indicated on the website and this shipment must be finally approved by Kitemikaze Tarifa, who will always have the final decision regarding the realization of partial shipments.
Orders will not be delivered to P.O. Boxes. We reserve the right to withhold shipment of orders with incorrect addresses. In any case we will contact you according to the data provided for any incident or doubt that may arise in the processing of your order.

Warranty

Legal Warranty: According to RDL 1/2007, goods of a durable nature have a warranty of 3 years from the date of delivery (including goods with digital elements of continuous supply for a period of less than 3 years).

Deficiencies caused by negligence, blows, improper use or manipulation, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when applicable, or materials subject to wear and tear due to normal use are not included.

In the case of computer items, the warranty will not cover the removal of viruses, restoration of programs for this reason or reinstallation of the disk caused by the deletion of the disk.

In those incidents that justify the use of the warranty, we will opt for the repair, replacement of the article, discount or refund, in the legally established terms.

If you have any problem with exercising your warranty, please contact us to solve the problem by calling +34 654 49 26 93 or send us an e-mail to the following address info@kitemikaze.com.

Common system of value added tax of the european union

In accordance with the provisions of Law 37/1992, of December 28, 1992, regulating this tax and European Directive 2008/8/EC, the transaction may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which the buyer acts (entrepreneur/professional or individual). Consequently, in some cases the final price of the order may be altered with respect to that shown on the website.

The price of the products marketed by Kitemikaze Tarifa includes the Spanish VAT. However, the final price of your order may vary depending on the VAT rate applied to the order. For orders destined to other European Union countries, Spanish VAT will be deducted and the VAT rate corresponding to the destination country will be applied. The final price will appear during the confirmation of your order and will reflect the VAT rate corresponding to the country of destination of the products.

Prices for the Services may change at any time at the sole and exclusive discretion of Kitemikaze Tarifa. The Services do not provide price protection or refunds in the event of price reductions or promotional offers.

Return Policy

Only for non-perishable, non-tailor-made physical products

Cancellations and/or refunds will only be accepted under the following terms.

Cancellation

The customer may cancel the order and request a full refund if the order has not yet been shipped. To do so, you should contact us as soon as possible from the contact form or send us an email to info@kitemikaze.com and provide us with your details and order number.

Return

Our preparation and packaging processes are very strict and we guarantee that they are shipped without defects. Carefully check that the seals that close your package have not been modified or damaged.

If the order arrives up to 24 hours later than agreed, the customer must accept the delivery and if, when opening the box, any piece in bad condition can open an incident from the contact form or send us an email to info@kitemikaze.com with the name of the products and the number of pieces in bad condition, as well as a photograph of them.
Consumer packaged products will not be accepted for return if they have been opened and/or manipulated and do not keep their original packaging.
You must indicate on the delivery note the reason for the return at this end.

Returns will only be accepted for orders with evidence of having been damaged in transit and any complaints must be made at the time of receipt of the order.

If the product arrives in poor condition, MARIA VICTORIA LOPEZ ANTUNEZ will assume the shipping costs incurred by the return, provided that the products are in their original packaging and have not been consumed in whole or in part.

To process the claim, you must contact us within 24 hours and send us an email to info@kitemikaze.com, indicating your name, order number and explaining in detail what happened.

Withdrawal

The right of withdrawal may not be exercised (except for error or defect in the product or service contracted), in the following cases provided for in Article 45 of the Trade Act:

Contracts for the supply of goods made to the consumer’s specifications or clearly personalized, or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly.
Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files, supplied electronically, capable of being downloaded or reproduced immediately for permanent use.
And in general all those products ordered remotely that are custom-made for us: clothing, photographic development, etc., or that can be copied (books, music, video games, etc.).

The customer shall have the right to withdraw from the contract for a period of 14 calendar days without stating the reason and without incurring any costs other than those provided for in articles 107.2 and 108, in accordance with the provisions of BOE-A-2014-3329. To exercise this right, a form is provided where you can fill in the necessary data for the management of the same.

How to return products in accepted cases:

To return a product in the cases foreseen and accepted by this withdrawal policy, the following instructions must be followed:

No freight collect returns will be accepted.
You must have notified Kitemikaze Tarifaof your desire to withdraw and obtained the corresponding authorization before sending the shipment.
You must download and complete the withdrawal form below and send it with the package.
You must put the product(s) in a properly packed package. The return address is: N-340, K.M. 75.5, 11380, TARIFA (CÁDIZ)
You must take the package (with the attached withdrawal form) to a post office or courier company and ask for proof of shipment. You must keep the receipt until you receive the requested refund.

It is the customer’s responsibility to keep all acknowledgements of receipt and to send the package by registered mail or by any other means that allows proof of the date of shipment.

In case of repeated returns or claims for poor condition or defective product by the same customer, Kitemikaze Tarifareserves the right not to make new shipments to the customer.

The return costs will be borne by the customer. Refunds will be made within 14 (fourteen) calendar days following the date on which we receive the returned product(s) at the specified address.

Kitemikaze Tarifawill proceed to refund in the form of payment that the customer has used when placing the order, and such refund will be subject to the right of Kitemikaze Tarifato retain amounts for returned products that are damaged. We will refund the amount paid for the returned product(s) minus the shipping costs (if applicable).

Model form of claim or withdrawal form

The customer/purchaser may notify the claim or withdrawal either by e-mail to: info@kitemikaze.com or by post to N-340, K.M. 75.5, 11380, TARIFA (CÁDIZ).

European consumer regulations

We inform that the European Commission has created the first European platform for dispute resolution in online commerce under the latest consumer law. In this sense, as responsible for an online sales platform, we have the duty to inform our customers about the existence of an online platform for alternative dispute resolution.

To resort to the dispute resolution platform, the client must use the following link: http://ec.europa.eu/odr.

After-sales service

We have an after-sales service to solve any problem with our products or shipments through which we offer the fastest and most efficient attention to our customers.

To contact us or ask us any question, question or complaint you can use any of the following means:

Mailing address: N-340, K.M. 75.5, 11380, TARIFA (CÁDIZ)
Phone: +34 654 49 26 93
Email: info@kitemikaze.com

Confidentiality

All information and documentation used during the contracting, development and execution of the services that regulate the relationship between Kitemikaze Tarifa and the Client is confidential.

All information received from the customer, whether images, emails, texts, access data such as customers and passwords, will be treated confidentially, being totally forbidden the transfer to third parties.

Confidential information shall not be understood to be that which is disclosed by agreement between the Parties, that which becomes public for the same reason or that which must be disclosed in accordance with the law or with a judicial decision of a competent authority and that which is obtained by a third party who is not under any obligation of confidentiality. Both parties undertake to comply with the duty of confidentiality indefinitely.

More information about privacy: see our privacy policy.

Data Protection Policy

For complete information about your rights and the data protection policy that we apply to this website and all our services, we recommend visiting the Privacy Policy and Cookie Policy.

Limitation of liability

Kitemikaze Tarifa reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the website, its configuration and presentation, access conditions, contracting conditions, etc. Therefore, the client must access updated versions of the page.

The user/customer is solely responsible for maintaining the confidentiality and security of the website and for all activities that occur on the website once delivered by Kitemikaze Tarifa. The customer agrees to immediately notify Kitemikaze Tarifa of any breach of security of the portal.

Kitemikaze Tarifa shall not be liable for any loss arising from improper or unauthorized use of its website.

Customer agrees to hold harmless Kitemikaze Tarifa from claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and Reasonable attorneys’ fees resulting from any breach by Customer/Buyer of these Terms, whether or not considered material or immaterial; the use or misuse of the Services by you or anyone acting on your behalf or using your account at Kitemikaze Tarifa or for any material or immaterial violation of any right, title or interest of any third party.

Our sole responsibility shall be to supply the product under the terms and conditions expressed in this contracting policy.

Kitemikaze Tarifa shall not be liable for any consequence or damage that may arise from the improper use of the products supplied.

Language

The language in which the contract between MARIA VICTORIA LOPEZ ANTUNEZ and the Customer shall be concluded is Español.

Jurisdiction and applicable laws

MARIA VICTORIA LOPEZ ANTUNEZ and THE CLIENT, shall be governed to settle any dispute that may arise from access to or use of this website, by Spanish law, and these general conditions of use and contracting are governed by Spanish law.

In accordance with Article 29 of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, electronic contracts between businessmen or professionals, the parties submit, at their option, for the resolution of conflicts and renouncing to any other forum, to the Courts and Tribunals of the User’s domicile.

Terms and Conditions